When you drop your car into a garage for a ’service’, do you actually have any idea what may or may not be done? As you hand-over your credit card, do you bother to read the invoice first, or just accept the cost with no explanation? I only ask because this week I encountered something that genuinely [...]

If you should get a chance to visit the wonderful Mercedes-Benz museum in Stuttgart, it really is a great experience. Having queued for a while outside and paid your 10 Euros,  you’ll first take an elegant glass lift to the top floor. As you emerge from the lift, you’re immediately confronted by a lifesize model of a [...]